Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Name
• Phone number
• Email address
• Service address
• Information you submit through contact or quote request forms
• Communications via phone and SMS, including records of messages sent and received
• Website usage data collected automatically through Google Analytics, such as pages visited, time on site, browser type, device type, and general location (city or region level)

We do not knowingly collect sensitive personal data such as financial account information, government identification numbers, health information, biometric data, or precise geolocation data.

2. How Information Is Collected

We collect information through the following means:

• Contact and quote request forms on our website
• Phone calls you initiate with us
• SMS communications you engage in with us
• Automatic analytics tracking through Google Analytics when you visit our website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and service requests
• To provide quotes and schedule services
• To communicate with you about your service appointments and account
• To provide customer support
• To send SMS communications, including service-related messages and, with your consent, marketing and promotional messages
• To improve website performance and user experience using analytics data

We collect only the information that is reasonably necessary for these purposes. We do not use your personal information for targeted advertising, data profiling, or any purpose unrelated to delivering or improving our services.

4. SMS Communications and A2P Compliance

By providing your phone number, you consent to receive text messages from Flow 360 Property Services. Your consent is not a condition of purchasing any service.

We may send the following types of SMS messages:

• Service messages: Appointment confirmations, reminders, scheduling updates, and service-related communications.
• Marketing and promotional messages: Seasonal offers, promotions, and updates about our services, sent only to customers who have provided consent.

Message frequency varies. Message and data rates may apply depending on your carrier and plan.

To opt out at any time, reply STOP to any message. You will receive a confirmation that no further messages will be sent.

For help, reply HELP or contact us directly at (443) 250-4951.

Carriers are not liable for delayed or undelivered messages.

Your phone number and SMS consent will never be sold, rented, or shared with any third party for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

We may share limited information with the following service providers solely to operate our business:

• Webflow — our website hosting platform
• GoHighLevel — our customer relationship management and communications platform
• Google Analytics — website analytics and performance tracking

These providers are required to safeguard your data and are prohibited from using it for purposes beyond what is necessary to support our business operations.

Your phone number and SMS consent are never shared with third parties for marketing purposes under any circumstances.

We may also disclose your information if required to do so by law or in response to a valid legal process.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve performance and understand how visitors use our site.

Google Analytics collects anonymized data about website traffic, including pages viewed, session duration, device type, and general geographic location. This data helps us understand how our website is being used so we can improve your experience.

We use cookies only for essential website functionality and analytics purposes. We do not use cookies for advertising, retargeting, or cross-site tracking. We do not run remarketing ads of any kind.

You can control cookie settings through your browser settings. Disabling cookies may affect certain website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information and encourage you to contact us promptly if you believe your information has been compromised.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, maintain business records, or comply with applicable legal obligations. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

9. Your Privacy Rights

Regardless of your location, you may contact us at any time to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information, where permitted by law
• Request a copy of your information in a portable format
• Opt out of SMS communications at any time by replying STOP

To submit a privacy request, please contact us using the information in Section 13 below. We will respond to your request within a reasonable timeframe.

Note regarding Maryland residents: Maryland's Online Data Privacy Act (MODPA), effective October 1, 2025, grants additional privacy rights to Maryland consumers. Flow 360 Property Services operates as a small local business and, based on current data processing volume, does not meet the thresholds that would make MODPA directly applicable to our operations. However, we are committed to honoring the spirit of the law and will respond to any privacy request consistent with MODPA's consumer rights framework, including the right to access, correct, delete, and obtain a portable copy of your personal data.

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of those sites. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly.

If you believe we may have collected information from a child, please contact us immediately using the information in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Flow 360 Property Services
Email: flow360propertyservices@gmail.com
Phone: (443) 250-4951